Prevailing trends of CRM

Analytical CRM : Industries now are motivating the analytical and business development teams to update with market and competitors globally to be updated on rates, trends, markets in the other countries helping company grow globally.
United Approach for CRM : Integrated approach makes one CRM serve multipurpose problems and no longer only a sales tool. They are more concerned with treating them with a holistic approach.
CRM irrespective to Verticals: Vendors are trying to fulfill the industry differences and generalize CRM and leaving a scope to customize pertaining to individual industries
Outsourcing CRM : Outsourcing is the common trend in IT market all over the world, no less is CRM.
CRM Goes Mobile : CRM has currently gone mobile and is easily assessable almost anywhere. This is the most attention seeking feature.
Go Open-source from Licensed : Companies are shifting to open source versions from licensed and bulky CRMs.
CRM and the Internet : This latest trend is fast gaining ground, for example Client Dynamics CRM software manages to integrate CRM with an Internet Search engine
Branding Value : Branding is more important than ever. Making brand and differentiating from the rest is critical and is utmost necessity to stand tall in the crowd.